Fixing failures at the root so they don't return
Plain-language summary
When something goes wrong, react to it, find the real cause, fix it so it doesn't come back, and check the fix worked.
What the clause is really asking
This clause is about learning from failures properly. When a nonconformity occurs, you control and correct it, deal with the consequences, then investigate the root cause and act to stop recurrence - and verify the action was effective. Done well, the same problem does not keep reappearing; done poorly, you fight the same fire forever.
What auditors look for
Auditors pick corrective actions and test the depth: was the true root cause found or just the symptom patched, was recurrence actually prevented, was effectiveness verified after a real interval. Repeated identical nonconformities expose weak root-cause analysis.
Typical evidence
Nonconformity register; root-cause analyses; corrective-action plans with owners; effectiveness verification records
How to comply — recommendations
Use a real root-cause method rather than jumping to a quick fix, and address the system weakness that let the problem happen. Assign actions with owners and dates, then come back later to confirm the problem stayed fixed. Watch for repeat nonconformities - they are the clearest sign the process is not working.
Common nonconformities
Correction recorded but no root-cause analysis; same nonconformity recurring; effectiveness of action never verified
Related clauses
ISO 22000 8.9, 9.2, 10.2; ISO 9001 10.2
Qlause provides interpretive guidance only and is not a substitute for the standard. Refer to your licensed copy of the relevant standard for the authoritative text.