Terms of Service & Privacy

Version 1 · June 2026 · Plain language, on purpose.

1. What Qlause is

Qlause is a tool for structuring internal audit findings against management-system clauses (such as ISO 9001 and IATF 16949) and generating a professional audit report. The service is delivered, in full, at the moment your audit report is made available to you for download or printing.

2. Storage is a convenience, not a commitment

After your report is generated, Qlause may continue to display your audits, findings and uploaded evidence for your convenience. This continued availability is provided free of charge, is not guaranteed, and may be subject to retention limits, technical failure, or service changes. It is your responsibility to download your audit report (PDF) and any evidence you wish to keep. Your downloaded report is your permanent record. Qlause is not an archival or document-control system and must not be relied on as one.

3. Free plan retention and limits

Free-plan audits and uploaded evidence are automatically and permanently deleted 90 days after the audit is locked, and inactive draft audits after 90 days of inactivity. Free accounts are limited to 3 active audits and 25 stored evidence files at a time. These terms and limits may change; material changes will be notified in the app with reasonable notice.

4. Your data is yours

Your audits are visible only to your account — enforced by the database itself, not just the app. We do not read, mine, share or sell your audit content. You may permanently delete any audit, including locked ones and all attached evidence, at any time. Data is hosted in the European Union. We process personal information (your email address) in line with POPIA, solely to operate your account and tell you about Qlause and related services; you can unsubscribe from the latter at any time.

5. The lock

Locking an audit makes its findings permanently read-only and timestamped — they cannot be edited or selectively removed afterwards, by anyone, including you. The lock is an integrity feature of records while they exist; it is not a storage guarantee (section 2 still applies).

6. Limitation of liability

The service is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential damages — including lost profits, failed or delayed certification audits, or the cost of re-performing audits — and our total liability for any claim is limited to the amount you paid for the service in the 12 months before the claim arose (nil on the free plan). Nothing here excludes liability that cannot lawfully be excluded.

7. Good practice

Download your PDF report immediately after locking each audit. Keep original evidence (photos, documents) in your own systems — uploads to Qlause are working copies for the report, not your master records.

8. Standards disclaimer

Qlause provides interpretive guidance written in our own words for use with ISO 9001, IATF 16949 and related standards. It is not affiliated with, endorsed by, or a substitute for ISO, IATF or any certification body. Users must hold their own licensed copies of the standards (available from SABS or ISO).

Questions? hello@qlause.app · Back to Qlause