Communication
Plain-language summary
Having clear arrangements for safety communication, both within the business and with outside parties, that work in both directions.
What the clause is really asking
Safety information that does not flow gets people hurt. The clause requires you to plan what you communicate about OH&S, when, with whom and how, covering both internal communication up, down and across the organisation and communication with contractors, visitors and other external parties. It must enable workers to contribute, so it cannot be one-way broadcasting. The intent is that the right safety information reaches the right people in time.
What auditors look for
Auditors check there is a defined approach and then test it by asking how a specific message, such as a new hazard or a recent incident, reached the relevant workers and contractors. They look for two-way flow, including how worker concerns travel upward and get responses. Communication with contractors and visitors is a common probe.
Typical evidence
Communication plan or matrix; toolbox talk and briefing records; safety notice boards and alerts; contractor and visitor safety briefings; records of worker concerns raised and answered; emergency communication arrangements.
How to comply — recommendations
Decide what safety information needs to flow, to whom and how, and write it down simply. Make sure it goes both ways so worker concerns reach management and get answered, not just announcements going downward. Cover contractors and visitors with proper briefings. Account for practical issues like language and shift patterns so messages actually land.
Common nonconformities
One-way communication with no route for worker concerns upward; contractors and visitors not briefed on site hazards; important safety messages not reaching night or weekend shifts; no defined plan, just ad hoc notices; language barriers ignored.
Related clauses
ISO 9001 7.4; ISO 14001 7.4
Qlause provides interpretive guidance only and is not a substitute for the standard. Refer to your licensed copy of the relevant standard for the authoritative text.