Quality objectives — supplemental (IATF only)
Plain-language summary
Objectives must include customer expectations, be achievable in defined timeframes, and be reviewed at least annually by top management — automotive customers expect their targets inside your targets.
What the clause is really asking
If your customer scorecard targets 0 PPM and 100% on-time delivery, your internal objectives must reflect that. Define objectives to meet customer requirements, time-bound them, and review annually in management review.
What auditors look for
Auditors compare customer scorecard targets against your internal objectives and look for the annual top-management review. A customer demanding 50 PPM while your objective says 500 PPM is an easy finding.
Typical evidence
Objectives aligned to customer targets (PPM, OTD); management review minutes; scorecard comparisons.
How to comply — recommendations
Lift the numbers straight off your customer scorecards into your objectives, then set internal targets slightly tighter than the customer's — you want to find the slip before they do.
Common nonconformities
Internal targets looser than customer targets; objectives reviewed less than annually; customer expectations absent from objective-setting.
Related clauses
Builds on ISO 9001 6.2 / 9.1.2
Qlause provides interpretive guidance only and is not a substitute for the standard. Refer to your licensed copy of ISO 9001 / IATF 16949 for the authoritative text.